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Brazilian Bee Mobile Massage (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a booking or use our mobile massage services.

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1. Who We Are

Brazilian Bee Mobile Massage provides mobile massage services in London.

If you have any questions about how we use your personal information, you can contact us at:

Email: info@bblondonmassage.com

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2. Information We Collect

Depending on how you use our website and services, we may collect:

• Your name

• Email address

• Telephone or mobile number

• Service address

• Booking date and time

• Massage treatment and duration selected

• Therapist preferences or therapist assigned to your booking

• Special requests or notes you choose to provide

• Payment and transaction information

• Information contained in messages or enquiries you send to us

• Website usage information, including information collected through cookies and similar technologies

Please avoid providing unnecessary sensitive personal information in booking notes or messages.

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3. How We Use Your Information

We use your personal information to:

• Process and manage your massage booking

• Arrange for a therapist to provide your treatment

• Contact you about your booking

• Send booking confirmations, reminders and important service updates

• Process and manage payments

• Respond to enquiries and customer service requests

• Maintain appropriate business and financial records

• Improve our website and services

• Protect our business against fraud, misuse or security threats

• Comply with legal and regulatory obligations

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4. Our Lawful Bases for Using Your Information

Under applicable UK data protection law, we rely on appropriate lawful bases when processing your personal information.

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Depending on the circumstances, these may include:

Contract: We need certain information to arrange and provide the massage service you have requested.

Legitimate interests: We may use information where it is reasonably necessary to operate, manage and improve our business and services.

Legal obligation: We may need to retain or disclose certain information to comply with legal or regulatory requirements.

Consent: Where consent is required, such as for certain types of marketing or non-essential cookies, we will ask for your consent.

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You may withdraw consent where we rely on consent as the lawful basis for processing.

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5. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Massage therapists providing your booked treatment

• Payment providers

• Website and hosting providers

• Booking and business management systems

• Email, messaging or communication providers

• Professional advisers or service providers where reasonably necessary

• Government authorities, regulators or law enforcement where legally required

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For example, when you book a mobile massage, we may provide the assigned therapist with your name, contact number, booking details and service address so they can attend your appointment.

We only share information that is reasonably necessary for the relevant purpose.

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6. Payment Information

If you choose to pay online, your payment may be processed by a third-party payment provider such as Stripe or another payment service we make available.

We do not intend to store your full credit or debit card details on our website.

Payment providers may collect and process information necessary to complete and secure your transaction. Their own privacy policies will also apply to information they process.

If Stripe is used, you can review Stripe's Privacy Policy.

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7. Cookies and Website Technologies

Our website may use cookies and similar technologies.

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Some cookies are necessary for the website to operate properly. Other cookies may help us understand website usage, improve the website, or support marketing and analytics.

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Where consent is required for non-essential cookies, we will ask for your consent before placing or using those cookies.

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You can manage your cookie preferences through our website's cookie settings and through your browser settings.

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UK guidance requires websites to explain what non-essential cookies do and, where applicable, obtain consent before using them.

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8. Marketing Communications

We may occasionally send marketing communications if we have a lawful basis to do so.

Where your consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or contacting us at info@bblondonmassage.com.

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9. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online system or method of transmitting information over the internet can be guaranteed to be completely secure.

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10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where necessary to:

• Meet legal or regulatory requirements

• Maintain financial and business records

• Resolve disputes

• Prevent fraud

• Establish or defend legal claims

When information is no longer required, we will take reasonable steps to delete or dispose of it securely.

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11. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Ask us to restrict certain processing

• Object to certain uses of your information

• Request portability of certain information

• Withdraw consent where we rely on consent

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To exercise your rights, contact us at:

info@bblondonmassage.com

We may need to verify your identity before responding to certain requests.

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12. Complaints

If you have concerns about how we have handled your personal information, please contact us first at:

info@bblondonmassage.com

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO website.

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13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing them with personal information.

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14. Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children through our website.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

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When we make changes, we will update the “Last Updated” date at the top of this page.

We recommend checking this page periodically for the latest version.

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16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Brazilian Bee Mobile Massage
Email: info@bblondonmassage.com

Last Updated: August 2026